Frequently Asked Questions
Shopping, Orders, Returns & Exchanges
With so many phones available from Apple, Samsung, and Google, it can be sometimes daunting to know exactly which case model to pick. If you’re not too sure, please revert to your phone's manual or the “About Phone” menu on your phone. e.g. iPhone 15 has a few variants (15, 15 Plus, 15 Pro, 15 Pro Max). Picking the right model is important as all our cases are printed to order, this is better for the environment and reduces wastage.
You should receive an order confirmation once your order has been placed. Sometimes, emails do end up in your spam/junk folder, please check this. If you still haven’t received an email please get in contact with us to resolve this. contact@finnaij.com
Our ordering process is automated, and we have a very short window of opportunity to get in touch with our partners before the commencement of the printing process. Typically, this is a couple of hours from confirmed orders. Please get in contact with us, as soon as possible. contact@finnaij.com
On a rear occasion this happens, please get in contact with us to rectify the issue. contact@finnaij.com
Only defective products can be exchanged; please understand, that all our products are printed on demand. For any questions, please get in touch. contact@finnaij.com
Shipping & Customs
We currently ship to the UK, USA, EU & Australia.
Our partners have operations in the USA, UK, Australia & Italy (EU) to support our fulfilment needs. This minimises duty charges for our customers.
Once orders are received, this is managed in two processes:
1) As all products are individual created to order this can take up to 3 days to go through printing & quality check.
2) Once items are printed and checked, the product is then dispatched.
For UK: Please allow up to 5 days from dispatch
For USA: Please allow 5 Days from dispatch
For EU: Please allow up to 8 days from dispatch
For Australia: Please allow 8 Days from dispatch.
It would be worth the wait 😊
Orders for the USA & EU are tracked, for UK orders we use Standard 1st Class Royal Mail.
Our partners have operations in the USA, UK & Italy (EU) to support fulfilment needs. This minimises duty charges for our customers.
Product Details
We primarily have cases for Apple iPhones, Samsung Galaxy and Google Pixels.
This is purely your choice or preference. Generally, Gloss finish is shiny and does make the colours standout. Matt finish on the other hand, visibly shows less scratches and not as shiny. Both are still stunners!