Refund policy

🛡️ 12-Month Product Guarantee

Every Finnaij product is covered by a 12-month product guarantee from the date of purchase.

Our guarantee covers manufacturing defects, production faults, and clear print quality issues — anything that indicates the product wasn't made to the standard it should have been.

It does not cover damage from normal wear and tear, accidents, or misuse.

To make a claim, contact us at contact@finnaij.com with the following:

  • Your original order details
  • A clear description of the issue
  • Photos or a short video showing the defect

If your claim is approved, we'll reprint and ship a replacement case with the same design and phone model as your original order.

📦 Returns & Refunds Policy

At Finnaij, we take pride in the quality of our print-on-demand products. As each item is custom-made, we only offer refunds or exchanges in the following cases:

  • The product is defective or arrived damaged
  • The wrong item was sent due to our error

🔁 Exchanges

If your item is defective or incorrect, please contact us at contact@finnaij.com. We’ll guide you through the exchange process and ensure you receive the correct item.

🚫 Non-Eligible Returns

We do not offer refunds or exchanges for:

  • Incorrect case model or device selected during checkout
  • Change of mind after purchase

Please double-check your order before completing your purchase to avoid disappointment.

📅 Return Window

Return requests must be submitted within 14 days of delivery. Requests made after this period may not be eligible for refund or exchange.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping fees are non-refundable.
  • Please do not return items without contacting us.

💳 Refunds

Once your return is received and inspected, we’ll notify you via email. If approved:

  • A refund will be issued to your original payment method
  • If your order included a free shipping offer, the refund will reflect a deduction for the original shipping cost
  • Please allow up to 10 business days for the credit to appear

Partial refunds may be granted at our discretion in certain cases.

💬 Need Help?

For any questions or concerns, reach out to us at contact@finnaij.com. We’re here to help and ensure your experience is smooth and fair.