Shipping policy

 

📦 Shipping Policy – Finnaij

At Finnaij, every phone case and phone accessory is made to order with care and precision. Here's what to expect when placing an order:

🛠️ 1. Production Times

All products are individually created at our print-on-demand facilities.

Please allow up to 4 business days for production. Your order will be dispatched after production is complete.

🚚 2. Estimated Shipping Times (After Dispatch)

Shipping times vary based on your location and the fulfilment centre used. These are typical delivery windows after dispatch:

Region	Estimated Delivery Time
UK	1 – 5 business days
EU	4 – 8 business days
USA	3 – 8 business days
Australia	4 – 8 business days

💳 3. Delivery Charges

Shipping costs are calculated at checkout based on your location and delivery method.
We currently offer:

• UK & Australia: Standard non-tracked delivery
• EU & USA: Standard tracked delivery

🔍 4. Order Tracking

If your delivery method includes tracking, you’ll receive a confirmation email with your tracking number once your order ships.

🌍 5. Customs & Duties

We ship locally within the UK, USA, EU, and Australia. In most cases, customs charges do not apply in these regions.

For other destinations, customs fees and import duties may apply and are the responsibility of the customer.

📦 6. Split Shipments

To ensure faster delivery, items in multi-product orders may be shipped separately.

🏠 7. Incorrect Address

Please double-check your delivery address at checkout. Finnaij is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete shipping address, we can resend the order once the address is confirmed. In these cases, a re-shipping fee will apply, and the customer will be responsible for the cost of shipping the replacement delivery.

If you spot an error before dispatch, email contact@finnaij.com with your order number and correct address, and we’ll do our best to help.